I’m pissed at the crappy service and customer value from Starhub. Being a customer with them has bought me more sorrow then enjoyment. Upload speeds are bad, the customers are not valued. No special promotions for loyal customers, the phones are always engaged, been on hold for more then 10 minutes before. The best part is this stunt that they pulled on us during the last Sitex exhibition.
Those who signed up before Sitex and on the first day of Sitex were not offered the following. 1. $150 off upgrade of HP notebooks and 2. $40 worth of Sakae Sushi vouchers. The question I want to place for Starhub is this, if you have the capability of providing your customers with this plan at Sitex why not extend it to all those who signed up for your services? The Singnet offer is IMO better then what you guys offer so I believe it was a tactical move to allow MaxOnline to enjoy more customers What I’m most unimpressed with is their views on customer loyalty.
I giving them a call and see if there is anything they can do for me.
